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DBS Banking Services Back to Normal after Two-Day Outage

Southeast Asia’s biggest lender said customer logins and transaction activities have returned to normal pre-disruption levels since Thursday morning.


Asian banks are likely to see their bottom lines boosted by net interest income as they reap the benefits of rising rates.
Singapore lenders such as DBS are expected to be beneficiaries of rising interest rates over coming quarters. File photo: Reuters.

 

Singapore’s DBS Group said its online banking services had been fully restored after suffering disruptions for about two days in its biggest outage since 2010, prompting the central bank to consider taking supervisory action.

In a Facebook post late on Thursday, Southeast Asia’s biggest lender said customer logins and transaction activities have returned to normal pre-disruption levels since Thursday morning.

The bank’s services, including its payment app, were disrupted on Tuesday and Wednesday. DBS said its systems remain secure and were not a target of a cyber-attack.

“We will continue to monitor and review the events of this week and are taking steps to prevent future recurrences,” the bank said.

The disruption drew the ire of thousands of customers just hours after the bank, also Singapore’s largest retail lender, announced a fix after the first day of the outage on Tuesday.

 

  • Reuters with additional editing by Jim Pollard

 

 

 

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Jim Pollard

Jim Pollard is an Australian journalist based in Thailand since 1999. He worked for News Ltd papers in Sydney, Perth, London and Melbourne before travelling through SE Asia in the late 90s. He was a senior editor at The Nation for 17+ years and has a family in Bangkok.